> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://support.yuzer.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Connecter l'API Ringover à Yuzer # Connecter l'API Ringover à Yuzer #### [Made by Service Formation with Scribe](https://scribehow.com/shared/Connecter_lAPI_Ringover__Yuzer__ycaBg5XlTRK3RGlIolxcpQ) 1\. Aller au menu [[Administration]] ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-10-20/4feee515-f6f7-4b43-b1e7-1436fc73c6b6/ascreenshot.jpeg?tl_px=0,139&br_px=1376,908&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=-14,277) #### Connecter Ringover pour les appels et SMS 2\. Cliquer sur [[Communication Hub]] ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-10-20/d8b957d3-5ed9-4ab6-b6ea-1b50ac942426/ascreenshot.jpeg?tl_px=0,0&br_px=1376,769&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=67,267) 3\. Cliquer sur l'onglet [[Téléphonie]] ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-10-20/60b018b5-2ce0-4021-95fd-9542b87f4d15/ascreenshot.jpeg?tl_px=0,0&br_px=1376,769&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=278,53) Tip: Merci de suivre cette notice pour récupérer la clé de Webhook sur le [dashboard de Ringover](https://dashboard.ringover.com/webhooks) en [suivant cette notice](https://support.ringover.com/hc/fr/articles/15206913970577-Utiliser-nos-webhooks) 4\. Coller la [[Clé Webhook]] dans le champ [[Clé]] ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-10-20/bd386de1-df96-47db-96c2-518a48007d4e/user_cropped_screenshot.webp?tl_px=204,93&br_px=1442,785&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=478,153) 5\. Cliquer sur [[Copier]] ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-10-20/f21ab238-7b47-4f7a-ab74-17300aca3661/ascreenshot.jpeg?tl_px=376,0&br_px=1752,769&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=524,250) 6\. Cliquer sur [[Retourner au dashboard Ringover]] ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-10-20/a88c8e1b-f9a6-4ea8-9e29-9a4564fbf10e/ascreenshot.jpeg?tl_px=0,0&br_px=1376,769&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=506,274) 7\. Connectez-vous à [[Ringover]] dans la fenêtre modale ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-10-20/91cf43b1-5504-44b7-b0ad-8cd44d79a0c5/ascreenshot.jpeg?tl_px=533,0&br_px=1909,769&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=524,248) 8\. Quitter pour réouvrez la fenêtre une fois connecté ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-10-20/2a90307d-7181-41b0-9c4c-0910f8e79dbf/ascreenshot.jpeg?tl_px=35,2&br_px=1411,771&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=524,277) 9\. Coller l'url dans les sections suivantes : * [[Appels raccrochés]] * [[Appels manqués]] * [[Appels qui sonnent]] * [[SMS envoyés]] * [[SMS reçus]] ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-10-20/d8bd17ba-21b3-44b2-8234-4071a63760cf/user_cropped_screenshot.webp?tl_px=0,0&br_px=1920,1080&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=486,228) 10\. Cliquer sur [[Sauvegarder]] ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-10-20/42555841-df6a-4429-8557-fcea8bb08b0e/ascreenshot.jpeg?tl_px=68,144&br_px=1445,913&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=524,277) 11\. Fermer la fenêtre ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-10-20/36ad110f-3ad9-4889-bbd9-222818ca0161/user_cropped_screenshot.webp?tl_px=0,0&br_px=1920,1080&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=824,127) #### Renseigner le numéro de ligne direct Ringover de l'utilisateur dans Yuzer 12\. Renseigner le numéro de la ligne direct de l'utilisateur ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-10-20/72ad4717-fbb4-4e15-bb73-607f083cd586/screenshot.webp?tl_px=0,0&br_px=1920,1080&force_format=jpeg&q=100&width=1120.0) 13\. Un pop-up s'affiche lors d'un appel, avec le nom du client si le numéro est connu d'une fiche client. ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-10-20/20e25870-0541-41a7-b628-da6b6c98c635/screenshot.webp?tl_px=0,0&br_px=1920,1080&force_format=jpeg&q=100&width=1120.0) 14\. Vous pouvez cliquer sur le pop-up pour accéder à la fiche client ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-10-20/5efb2d89-a072-459f-b643-78ec870037e3/user_cropped_screenshot.webp?tl_px=0,0&br_px=1920,1080&force_format=jpeg&q=100&width=1120.0) 15\. A défaut le numéro s'affiche (une prochaine mise à jour permettra de créer une fiche client en cliquant sur le numéro) ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-10-20/3fa6ca09-44a4-4d99-a89c-3180cc6a712d/screenshot.webp?tl_px=0,0&br_px=1920,1080&force_format=jpeg&q=100&width=1120.0) #### Connecter Ringover pour avoir la retranscription des appels 16\. Cliquer sur [[Accès et réseaux]] ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-10-20/6b6dc2d1-80e7-47b2-8ba6-c81a7951e2ed/ascreenshot.jpeg?tl_px=0,104&br_px=1376,873&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=61,277) 17\. Cliquer sur [[Nouveau]] ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-10-20/e05b91dd-763f-467e-aaf0-3f12ecbdfd80/ascreenshot.jpeg?tl_px=0,0&br_px=1376,769&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=174,95) 18\. Rechercher et cliquer sur [[Ringover]] ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-10-20/3e329967-3214-4e2b-890d-4021b20de8dd/ascreenshot.jpeg?tl_px=227,0&br_px=1604,769&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=524,189) 19\. Créer ou récupérer la clé API depuis le [dashboard Ringover](https://dashboard.ringover.com) ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-10-20/5519f8e1-e617-4525-9e4f-05ab55e38d36/user_cropped_screenshot.webp?tl_px=0,0&br_px=1920,1080&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=42,357) Tip: Notice pour [créer une clé API dans Ringover](https://support.ringover.com/hc/fr/articles/15206971712657-Utilisation-de-notre-API#:~:text=L'API%20d'appels%20Ringover,%22G%C3%A9n%C3%A9rer%20une%20cl%C3%A9%20API%22.) 20\. Renseigner la [[Clé API]] créé dans Ringover ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-10-20/aa319804-dc21-4d8d-8aa1-ee7cca1aa730/ascreenshot.jpeg?tl_px=0,0&br_px=1376,769&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=318,182) 21\. Cliquer sur [[Valider]] ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-10-20/e20dec12-1c40-4fcd-a7d6-889bcb2986f6/ascreenshot.jpeg?tl_px=0,0&br_px=1920,1080&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=1050,152) #### Consulter la retranscritpion d'un appel avec un numéro connu d'une fiche client 22\. Vos conversations sont désormais retranscrite dans la fiche client ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-10-20/3f0f7a96-3099-4806-ab76-50e89a917caf/ascreenshot.jpeg?tl_px=254,253&br_px=1631,1022&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=524,276) #### Ecouter un échange téléphonique avec un client 23\. Cliquer sur le [[Bouton lecture]] dans l'événement d'appel de la fiche client ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-10-20/d312463e-0e22-4a8d-871a-45a410956744/ascreenshot.jpeg?tl_px=0,208&br_px=1376,977&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=506,276) 24\. Le lecteur s'ouvre pour écouter la conversation ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-10-20/13fb7807-ce86-46de-a4fb-20d66022592a/ascreenshot.jpeg?tl_px=3,206&br_px=1379,975&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=524,277) #### Laisser un commentaire à l'appel 25\. Cliquer sur le bouton commentaire dans l'événement d'appel pour le compléter ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-10-20/32627341-cfa4-4467-9184-095cfeb7dc39/ascreenshot.jpeg?tl_px=0,310&br_px=1376,1080&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=438,291) 26\. Valider la modification pour l'enregistrer ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-10-20/259dabfb-d286-45b5-991b-41b35f46a644/ascreenshot.jpeg?tl_px=151,310&br_px=1527,1080&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=524,337)