> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.yuzer.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Yuzer setup

# Links to download yuzer:
### Production software:
### ![Windows 11](https://storage.crisp.chat/users/helpdesk/website/-/2/6/e/1/26e13594a004d00/screenshot-2026-09-23-182437_1dilx2w.png)
[Windows desktop app version](https://prod.yuzer.com/client/latest.exe)

||| Windows may block the download or installation. If so, go to this link below to find the workaround.

Workaround for the Windows 11 download block

---
![Mac](https://storage.crisp.chat/users/helpdesk/website/-/2/6/e/1/26e13594a004d00/image_isiwbe.png)

[Mac desktop app version for mac intel](https://prod.yuzer.com/client/latest.dmg)
[Mac desktop app version for mac ARM (M1-M3)
](https://prod.yuzer.com/client/latest-arm64.dmg)
---

# Staging environment
|| For training purposes or to test new features, a demo version may be made available to you, subject to approval by the Yuzer teams.
To access this environment, you must download and install (as described above) the demo versions of Yuzer.
[Demo version for Mac Intel](https://prod.yuzer.com/client/demo-latest.dmg)
[Demo version for Mac ARM (M1–M3)](http://prod.yuzer.com/client/demo-latest-arm64.dmg)
[Demo version for Windows](https://prod.yuzer.com/client/demo-latest.exe)
[Demo version for Android](https://drive.google.com/file/d/1P_pkOHrvBkHoBpo81wVbluThvWrmEhF1/view?usp=share_link)
![Scan the QR code to download the Android demo of the mobile app.](https://storage.crisp.chat/users/helpdesk/website/-/2/6/e/1/26e13594a004d00/image_7ljra7.png)


---
# Once Yuzer has been installed:

### Retrieve your company’s or group’s account key:
You must have an ‘account key’ to be able to use Yuzer. You can retrieve this account key from a computer that has already been set up by logging into your Yuzer account.
![To view an account key, click on the coloured circle with your initials in the top left-hand corner, then click on ‘Account details’](https://storage.crisp.chat/users/helpdesk/website/-/2/6/e/1/26e13594a004d00/screenshot-2026-09-23-181322_rnzuok.png)

![Copy the account key and send it to the new computer – by email, for example](https://storage.crisp.chat/users/helpdesk/website/-/2/6/e/1/26e13594a004d00/screenshot-2026-09-23-181519_1gks4n4.png)
# Log in to your account using the recovered account key:
![Paste the account key into the space provided](https://storage.crisp.chat/users/helpdesk/website/-/2/6/e/1/26e13594a004d00/screenshot-2026-09-23-181724_1o4tm28.png)
![Click on the correct entity (orange box) and then on your avatar (purple box)](https://storage.crisp.chat/users/helpdesk/website/-/2/6/e/1/26e13594a004d00/screenshot-2026-09-23-181849_1suassf.png)
|| If you cannot find yourself in the staff directory: Please contact a manager at your company so that they can set up access for you