Delete a down payment and/or reset a balance

1. Go to the Customer menu

2. ‘‘Search (Press Enter to launch the search)’’ your customer

3. Click on the desired customer

4. Click on ‘‘Details’’ of the balance

5. Click on ‘‘Add balance’’

To cancel credit

6. Click on ‘‘Convert from credit’’

7. Enter a ‘‘Amount’’ corresponding to the value necessary to cancel the credit and bring it to zero

8. Enter a ‘‘Comment’’

9. Click on ‘‘Save’’

Reset a balance to zero

10. Click on ‘‘Add balance’’

11. Click on "external source’’

12. Enter a ‘‘Amount’’ corresponding to the value necessary to cancel the balance and bring it to zero

13. Click on "save"

• If the current balance is negative, enter a positive amount to bring it to zero.
• If the current balance is positive, enter a negative amount to bring it to zero.

Example
A balance of –50 € requires entering an amount of +50 €.
A balance of +30 € requires entering an amount of –30 €.

Updated on: 25/09/2026