> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.yuzer.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Delete a down payment and/or reset a balance

# Delete a down payment and/or reset a balance

1. Go to the Customer menu
![](https://storage.crisp.chat/users/helpdesk/website/-/2/6/e/1/26e13594a004d00/screenshot-2026-09-25-105005_1k8fr9i.png)
2. ‘‘Search (Press Enter to launch the search)’’ your customer
![](https://storage.crisp.chat/users/helpdesk/website/-/2/6/e/1/26e13594a004d00/screenshot-2026-09-25-105656_1swcmvo.png)
3. Click on the desired customer
![](https://storage.crisp.chat/users/helpdesk/website/-/2/6/e/1/26e13594a004d00/screenshot-2026-09-25-105838_9xsrbf.png)
4. Click on ‘‘Details’’ of the balance
![](https://storage.crisp.chat/users/helpdesk/website/-/2/6/e/1/26e13594a004d00/screenshot-2026-09-25-110000_15cno9v.png)
5. Click on ‘‘Add balance’’
![](https://storage.crisp.chat/users/helpdesk/website/-/2/6/e/1/26e13594a004d00/screenshot-2026-09-25-110233_r0acss.png)
#### To cancel credit

6. Click on ‘‘Convert from credit’’
![](https://storage.crisp.chat/users/helpdesk/website/-/2/6/e/1/26e13594a004d00/screenshot-2026-09-25-110331_1pohpmz.png)
7. Enter a ‘‘Amount’’ corresponding to the value necessary to cancel the credit and bring it to zero
![](https://storage.crisp.chat/users/helpdesk/website/-/2/6/e/1/26e13594a004d00/screenshot-2026-09-25-110444_apulpz.png)
8. Enter a ‘‘Comment’’
![](https://storage.crisp.chat/users/helpdesk/website/-/2/6/e/1/26e13594a004d00/screenshot-2026-09-25-110444_kndx4y.png)
9. Click on ‘‘Save’’
![](https://storage.crisp.chat/users/helpdesk/website/-/2/6/e/1/26e13594a004d00/screenshot-2026-09-25-110444_exab68.png)

#### Reset a balance to zero

10. Click on ‘‘Add balance’’
![](https://storage.crisp.chat/users/helpdesk/website/-/2/6/e/1/26e13594a004d00/image_s5p4ig.png)
11. Click on  "external source’’
![](https://storage.crisp.chat/users/helpdesk/website/-/2/6/e/1/26e13594a004d00/screenshot-2026-09-25-110812_1iab7ar.png)
12. Enter a ‘‘Amount’’ corresponding to the value necessary to cancel the balance and bring it to zero
![](https://storage.crisp.chat/users/helpdesk/website/-/2/6/e/1/26e13594a004d00/screenshot-2026-09-25-111603_1iv7qkd.png)
13. Click on "save"
![](https://storage.crisp.chat/users/helpdesk/website/-/2/6/e/1/26e13594a004d00/screenshot-2026-09-25-111603_1ato94r.png)


| The amount entered must allow cancelling the existing balance.

• If the current balance is negative, enter a positive amount to bring it to zero.
• If the current balance is positive, enter a negative amount to bring it to zero.

***Example***
A balance of –50 € requires entering an amount of +50 €.
A balance of +30 € requires entering an amount of –30 €.